Customer Relationship Executive

Role

We are seeking a CRM Executive to manage, optimize, and execute our customer relationship management initiatives. You will play a key role in enhancing customer engagement, driving retention, and supporting business growth through effective CRM strategies and data-driven insights.

Key Responsibilities

• Manage day-to-day CRM operations, including data updates, segmentation, and campaign execution.
• Manage and update all student and lead data in the CRM system.
• Execute targeted email, SMS, and WhatsApp campaigns to nurture prospects.
• Track and analyze lead stages to improve conversion and retention rates.
• Coordinate with the sales, admissions, and marketing teams to ensure consistent follow-ups.
• Create reports on student inquiries, conversions, and engagement activities.

Requirements

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• 2 –3 years of experience in CRM, marketing automation, or customer engagement roles.
• Hands-on experience with CRM tools (e.g., Salesforce, HubSpot, Zoho, or similar).
• Strong analytical skills and familiarity with reporting tools (Excel, Google Analytics, etc.).
• Excellent communication skills and attention to detail.
• Ability to manage multiple projects in a fast-paced environment.

Preferred Skills

• Knowledge of customer lifecycle management and retention strategies
• Creative mindset with data-driven problem-solving ability.

Job Type: Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person