Customer Relationship Manager

• Handle branch walk-in customers and ensure maximum conversion.
• Explain company products such as Gold Purchase, Gold Loan, MGIP, Silver & Settlement options.
• Follow up on telephonic leads, data leads, references, and old customers.
• Ensure zero non-conversion for qualified walk-ins.
• Daily tele-calling to assigned leads and data.
• Collect customer references from existing customers.
• Participate in data collection and local marketing activities.
• Maintain proper lead follow-up tracker and closure status.
• Build long-term relationships with customers.
• Ensure customer satisfaction and repeat business.
• Collect Google reviews, WhatsApp channel joins, and referrals.
• Update daily work status to Branch Head.
• Coordinate with Operations Executive for smooth closure.
• Maintain customer records accurately in system/register.

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Provident Fund

Application Question(s):

• Are you comfortable to communicate in English, Hindi & Bengali?

Experience:

• Tele Calling & Customer Handling: 1 year (Required)

Work Location: In person