Customer Relationship Manager (CRM)

Key Responsibilities: - Receive and process Purchase Orders (POs) from customers accurately and promptly. - Prepare Proforma Invoices (PI) in line with agreed terms and conditions. - Coordinate effectively with customers and internal Sales Heads for smooth communication and execution. - Plan dispatches as per customer requirements and order priority. - Follow up on and monitor payment collections, ensuring timely receipts. - Communicate with the Production Department for material readiness and updates. - Prepare Test Certificates (TC) and ensure documentation is completed as required. - Work closely with the Accounts Department to ensure timely invoice/bill generation. - Regularly check and respond to company emails regarding customer enquiries, POs, and follow-ups. - Take accountability to manage and support CRM-related tasks in the absence of sub-coordinators or team members, ensuring work continuity. Key Skills Required: - Excellent coordination and communication skills - Strong organizational and multitasking ability - Proficiency in MS Office (Excel, Word, Outlook) - Basic understanding of order processing and billing - Ability to handle internal and external follow-ups professionally - Responsible and dependable team player - Need a Extrovert Qualification: - Graduate in any discipline (B.Com/BBA preferred) - Prior experience in CRM, Sales Coordination, or Commercial Operations preferred

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person