Customer Relationship Manager (CRM)

Customer Relationship Manager (CRM)

Job Description – Customer Relationship Manager (CRM)
Location: Okhla, New Delhi
Openings: 2
Experience Required: Minimum 2–4 Years
Qualification: Graduate (mandatory)
Gender: Male/Female (both can apply)

About Us: Shakti Legal Compliance India (SLCI) is a trusted name in providing end-to-end legal services related to labor laws, payroll, compliance, and audit-related services. With a strong focus on client satisfaction and long-term partnerships, we are looking for experienced and dynamic Customer Relationship Managers (CRM) to join our team in Okhla.

Key Responsibilities:

• Serve as the primary point of contact for clients and build long-term Build and maintain strong, long-term relationships with clients.
• Act as the single point of contact for client queries, escalations, and issue resolution.
• Ensure timely communication and updates to clients.
• Track client satisfaction and initiate corrective actions to improve retention.
• Ensure timely delivery of services as per agreed scope.
• Share audit reports, compliance updates, and trackers with clients as per schedule
• Track and share client performance dashboards (compliance status, dues, deadlines)
• Work closely with HR, Legal, Compliance, and Operations teams to resolve client issues.
• Ensure audit findings, action items, and client instructions are implemented effectively.
• Conduct regular client feedback surveys/calls.
• Develop strategies to enhance client satisfaction and loyalty.
• Address grievances proactively to avoid escalations.

Required Skills & Qualifications:

• A graduate degree is mandatory.
• Minimum 2 years of proven experience in Client Servicing / CRM / Customer Support roles.
• Excellent communication and interpersonal skills (English & Hindi).
• Strong organizational and problem-solving abilities.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Ability to handle multiple clients simultaneously and meet deadlines.
• Candidates residing in/near Okhla, New Delhi will be preferred.

Salary Range: ₹20,000 – ₹30,000 per month (depending on skills and experience).

Why Join Us:

• Work with a reputed and fast-growing legal compliance firm.
• Opportunity to engage with diverse clients and industries.
• Professional work environment with growth opportunities.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Application Question(s):

• Are you located by nearest Okhla Phase -1?
• Currently where do you live ?
• Currently are you working ?
• What is your salary ?
• Do you have any experience in Customer Relationship Manager (CRM) ?

Education:

• Bachelor's (Preferred)

Language:

• English (Required)

Location:

• Delhi, Delhi (Required)

Work Location: In person