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Customer Relationship Manager (CRM)

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Job Description

Position: CRM Executive – Multilingual

Company: Sky Gold & Diamond Ltd.
Industry: Jewellery (B2B)
Job Type: Full-Time

Job Summary

Sky Gold & Diamond Ltd. is seeking a CRM Executive fluent in South Indian languages (Tamil, Telugu, Kannada, Malayalam) to manage and strengthen relationships with B2B clients. The role focuses on customer engagement, order coordination, and post-sales support to ensure high client satisfaction.

Key Responsibilities

  • Handle B2B client communication through calls, emails, and WhatsApp
  • Coordinate with sales, production, and logistics teams for order processing
  • Maintain and update customer data in CRM systems
  • Resolve customer queries, complaints, and follow-ups professionally
  • Support sales team in order confirmations, dispatch updates, and collections
  • Build long-term relationships with regional clients
  • Ensure timely feedback and customer satisfaction
  • Prepare basic reports on customer interactions and order status

Language Requirements

  • Mandatory proficiency in any one or more of the following:
  • Tamil
  • Telugu
  • Kannada
  • Malayalam
  • English & Hindi knowledge preferred

Candidate Profile

  • Any Graduate (Commerce / Business preferred)
  • 1–5 years of experience in CRM / Customer Support / Sales Coordination
  • Jewellery industry experience preferred
  • Strong communication and interpersonal skills
  • Proficient in MS Excel, email communication, and CRM software
  • Customer-focused with problem-solving abilities

Key Skills

  • Customer Relationship Management (CRM)
  • Multilingual Communication
  • B2B Client Handling
  • Order Coordination
  • Follow-up & Negotiation
  • Data Management
  • Team Coordination

Interested Candidates kindly call or Mail me on +91 93215 13841 & hr@skygold.co.in

Also Share the following data

  • Last Salary
  • Expected Salary
  • Notice Period
  • Total Experience
  • Location

Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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