Customer Relationship Manager (CRM) Executive

Responsibilities

• Engage with customers through pre-appointment confirmation calls and follow-up calls to ensure satisfaction with services provided.
• Respond promptly to customer enquiries, focusing on converting interactions into appointments.
• Compile and analyze both positive and negative customer feedback to inform strategies that enhance satisfaction and prevent recurring issues.
• Implement proactive measures to address and reduce negative experiences.
• Share best practices across business units to promote uniform standards of service.
• Cultivate strong relationships with customers, with the aim of boosting repeat business and deepening loyalty.
• Continuously identify opportunities for process and service improvement within operations to further bolster customer satisfaction.