Customer Relationship Officer

Accountabilities and Key Roles:

• Marketing bank’s products and services through direct and cross selling to achieve branch goals and increase customer base and revenue .
• Providing professional, and high quality service that meet customers’ requirements and exceeds their expectations.
• Developing the relationship with customers, and ensuring that customers profiles are updated (through implementing the KYC principle – Know Your Customers).
• Identify customer needs and fulfilling it with proper bank’s products or services.
• Handle customers requests/inquiries related to their accounts ,products & services in a professional manner & serving all customers regardless of segment up to the level of their full satisfaction.
• Promote & sell bank products/services to achieve the yearly set targets .
• Migrate customers to various channels ( PB ,IB, ATM, cheque deposit box, SMS)
• Ensure that brochures are up to date and in place
• Carry/handle efficiently custody items , keys as per custodian matrix and relevant P&P
• Adhere to Branch Operating Model .
• Carry out any task requested by BM.

Job Requirements:

Education: Minimum Bachelor degree in business administration or finance.

Experience: Minimum 3 years experience in banking or finance.

Competencies:

• Minimum level 3 in English according to AB classification.
• Full awareness of bank’s products, services, rules & regulations.
• Strong orientation for sales and services.

What We Offer at Arab Bank

At Arab Bank, we offer a purpose-driven and inclusive environment where innovation, continuous learning, and employee wellbeing are at the core. We are proud to welcome individuals of all generations, genders, and backgrounds, valuing the diverse perspectives that strengthen our culture and contribute to our success.