Customer Representative

Fresh Basket Call Centre is looking for a friendly and experienced Customer Representative Executive to join our team. The ideal candidate should be good at handling customers and providing excellent service through calls, emails, and chat.

Responsibilities:

• Answer customer calls, emails, and chat messages (inbound and outbound).
• Help customers with order placement, shipment tracking, and website use.
• Handle customer complaints politely and solve issues quickly.
• Give correct information about our products and services.
• Manage Foodpanda orders and work with the delivery team to ensure on-time delivery.
• Update product details on the company website when needed.
• Work with other team members to make sure customers are satisfied.

Requirements:

• Previous experience in customer service (preferably in food, e-commerce, logistics, or call centre).
• Experience handling phone calls, chat, and email support.
• Good communication and teamwork skills.
• Must know how to use Excel and Google Sheets.
• Able to work fast and handle multiple tasks.
• Good problem-solving and attention to detail.
• Basic knowledge of CRM software and ticket systems is a plus.
• Must be flexible to work on weekends and holidays if required.

Other Details:

• Age Limit: 18 to 25 years
• Salary: Competitive
• Work Environment: Friendly and supportive

Job Type: Full-time

Pay: Rs35,000.00 - Rs40,000.00 per month

Work Location: In person