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Customer Resolution Senior Specialist - Rapid Response

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.

Job Summary

You will support orders from all channels by providing exemplary internal processing and backlog management support. Responsibilities may be, but are not limited to: manual processing, data input, customer pull-in requests, backlog management, and potential intake of internal order inquiries. You are here to serve internal customers. Your success opens capacity within CX, Sales, and Product groups.

Key Responsibilities

Ensure order target dates are aligned with true lead times to ensure commitments match reality.
Interpret and resolve internal order work queue tasks that prevent activation.
Interpret and resolve internal order work queue tasks that prevent shipment.
Interpret and process return authorizations according to internal policy.
Represent the customer in the manufacturing environment.
Facilitate the approval of business opportunity requests prior to order entry.
Facilitate the approval of customer pull-in requests for open orders.
Work together with customer support and manufacturing operations to establish and communicate the path to meeting the customer’s needs.
Ensure system visibility of commitments both internally and externally.
Proactive communication to support partners when commitments will be missed.Represent the customer in the manufacturing environment.
Use Power BI reporting to monitor opportunities for pull in outside of requested expedites, ensuring committed dates match reality.
Ensure pro-active communication of date changes (both pull in and push out).
Active contributor in annual initiatives to increase the industry service level.
Active contributor in annual initiatives to improve team productivity.

Minimum Requirements

Excellent communication and organizational skills
Proficiency with Microsoft Office tools and ability to learn new software tools
Ability to work both independently and as a team player
Analytical and problem-solving skills with good judgment
Ability to consult appropriate stakeholders before making critical decisions
Strong customer focus and assertiveness
Associate’s Degree or Technical Degree or equivalent.
0 to 2 years of experience.
Preferred Bachelor’s Degree.
Experience in commercial lighting industry, electrical distributor, or general contractor environment.

Travel Requirements

1-20%

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000, select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition.

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.

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