Customer Sales Representative

JD for Sales Call and Customer Sales Representative:

• Manage large amounts of inbound and outbound calls in a timely manner in fully fluent English. Must have US or UK English accent.

• Should be able to create and follow communication “scripts” to handle different topics.

• Should be able to carry out customer surveys and also collect basic information from customers.

• Identify customer needs, clarify information, research issues and provide solutions and/or alternatives

• Build sustainable relationships and engage potential customers by going the extra mile

• Meet personal/team qualitative and quantitative targets

• Draft Lead and proposal Emails, Update Lead Sheets and Sales Funnels

• Be familiar with various leading CRM’s.

• Should be able to handle calls and transfer to relevant stakeholders.

• Should be able to take messages and pass them on through various channels.

• Should be able to draft emails, letters and proposal packs. Also should be able to book meetings on calendars.

Requirements:

• Previous experience in a customer support role or a sales role

• Strong phone and verbal communication skills along with active listening - UK or US accent is a must.

• Customer focus and adaptability to different personality types

• Ability to multitask, set priorities and manage time effectively

• Bachelor’s degree

Job Types: Full-time, Contract

Work Location: In person