Customer Service

Venue :Tata Consultancy Services Ltd, IG3 Infra Limited, Magnum, Chennai One IT SEZ- Phase 2 , Thoraipakkam , Chennai ,Tamil Nadu 600097

Experience: 1-6 years

Location: Chennai

Job Description

TSR -Technical Support Representative

B2 Level proficiency mandatory for Final Onboarding (Through Versant / Talview or

Communication assessment by Trainer)

• Mandatory Skills

✓ Excellent Comm skill (verbal /Written)

✓ Chat Exp in the previous Roles, Good Typing skills

✓ 24 / 7 environment including Nightshift and weekends

✓ Work Location – TCS Offices operating in Chennai or at Indore locations

• Good to have

✓ Experience in Core Tech Support Projects, 6+ months of experience in infra, Storage,

Service Desk

✓ Experience in Product troubleshooting, resolving issue/tickets

✓ Knowledge of any Ticketing tool, ITIL knowledge

✓ Experience in operating in Hyperscaler environment (AWS, Azure, Google Cloud)

✓ Knowledge and hands-on experience in supporting Google / Microsoft products

✓ Google Workspace Administrator certification / Microsoft certifications