Grievance Officer

Position: Grievance / Escalation Officer

Department: Customer Service / Grievance Redressal

Employment Type: Full-time

Key Responsibilities:

• Handle customer grievances and escalations received via email, regulatory portals, or internal references.
• Coordinate with relevant departments such as Operations, Collections, and Legal for resolution within defined TAT.
• Maintain and update grievance logs, trackers, and periodic MIS for management reporting.
• Ensure compliance with RBI guidelines and internal grievance redressal policy.
• Conduct root-cause analysis of complaints and suggest process improvements.

Candidate Requirements:

• Graduate or Postgraduate (preferably in Commerce, Business Administration, or Law).
• Minimum 2 years of experience in grievance handling or escalation management within an NBFC, Banking, or Fintech setup.
• Excellent written and verbal communication skills.
• Strong analytical and coordination abilities.
• Sound understanding of regulatory norms related to grievance management.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person