Customer Service Officer

Company: Working Panda
Work Mode: On-site (Mumbai) | Full-time | Permanent

About the Role

Working Panda is hiring Customer Support Associates for an International Voice & Chat Process with one of our leading global telecom clients.
You’ll handle customer queries over calls and live chat, delivering professional, accurate, and friendly service to ensure complete satisfaction.

This is a great opportunity for freshers or experienced professionals looking to build a stable career in international customer support.

Key Responsibilities

• Handle inbound calls and chat from international customers.
• Provide quick, accurate resolutions related to services, billing, or account queries.
• Maintain professional communication and empathetic tone.
• Log and update all interactions accurately in the CRM system.
• Follow process guidelines, quality parameters, and compliance standards.
• Meet defined performance metrics such as quality, productivity, and CSAT.

Eligibility Criteria

• Education: Undergraduate / Graduate (any stream).
• Experience: Freshers and candidates with up to 12 months of international BPO experience are eligible.
• Skills Required:
• Excellent English communication (spoken & written).
• Strong interpersonal and problem-solving skills.
• Basic computer proficiency and typing speed.
• Other Requirements:
• Comfortable with 24x7 rotational shifts (including night shifts & rotational week-offs).
• Must be currently residing in Mumbai (no relocation or remote options).

Compensation Structure

• Annual CTC: Up to ₹4.5 LPA
• Training Period Pay: ₹30,000 (in-hand during training)
• Post-Training Pay: ₹34,000 (including variable pay)
• Additional Fixed Payout: ₹5,000 per month
• Incentives: Up to ₹15,000 monthly floor incentives + performance-based PMI rewards

Note: Final compensation depends on assessment and communication proficiency.

Selection Process

• HR Screening (Profile & Communication Check)
• Voice and Accent / Communication Assessment
• Operations Round (Process Fitment & Stability Check)

Shortlisted candidates will be notified of further steps via email or call.

Shifts & Work Schedule

• 5 days working, 2 rotational week-offs
• 24x7 rotational shifts (including night hours as per process)
• Work from Office – Mumbai

Perks & Benefits

• One-way cab facility (within company-defined boundary).
• Structured training and quick onboarding.
• Exposure to international processes.
• Career growth and long-term stability.
• Additional company benefits as per policy.

Job Types: Full-time, Permanent, Fresher

Pay: ₹400,000.00 - ₹450,000.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Life insurance
• Provident Fund

Work Location: In person