Customer Service Advisor

A Customer Service Advisor provides customer service support by obtaining, analyzing and verifying the accuracy of information and making transactions in a timely manner. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Co-ordinates the handling of difficult and/or unusual situations with direct superior and concerned management.

Responsibilities:

1. Receive, process and verify the accuracy and timeliness of processing transactions from customers utilizing the organizations’ internal systems with minimal supervision.

2. Provide and initiate appropriate action for response to customer service requests for transactions, and communicate effectively with the customer on the succeeding steps and turn-around time required to accomplish transaction.

1. Ensure and provide excellent quality service to both internal and external customers

2. Participate and provide expertise at an intermediate level as a member of the customer service’s team.

3. Maintain a balance between company policy, client satisfaction and customer benefit in decision-making with minimal supervision.

4. Handle issues in the best interest of both customer, clients and company.

5. Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.

6. To support client chats and enhance digital communication, ensuring full alignment with the center’s transformation strategy.

Requirements and Skills:

• Proven work experience as a Customer Service Advisor or similar role.
• Proficiency with industry-specific software.
• Excellent customer service, interpersonal and communication expertise.
• Strong organizational, decision-making and problem-solving skills.
• Relevant training and/or certifications as a Service Advisor.
• Preferrable Tagalog Speaker

Job Type: Full-time

Pay: AED3,000.00 - AED4,000.00 per month

Experience:

• customer service: 1 year (Required)

Language:

• Tagalog (Required)