Customer Service Advisor - Temporary

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

YOUR TASKS :

• Handle customer interactions through calls, chats, and emails for booking, tracking, and other shipment-related inquiries while maintaining professional service levels.
• Coordinate with Operations, Sales, and other departments to resolve customer issues efficiently.
• Support departmental service level targets and complete tasks assigned by supervisors or managers.
• Generate sales and cash leads, promote DHL value‑added services, and identify opportunities to increase adoption of DHL’s electronic shipping solutions.
• Ensure courteous communication, timely service recovery, and proactive updates to customers regarding potential service delays or issues.
• Respond to customer queries within agreed expectations and collaborate with the DHL network to address concerns.
  
  
  

YOUR PROFILE :

• Bachelor Degree (or equivalent) with at least 1-2years of relevant experience.
• Basic knowledge of software/technical skills (MS Office, CRMs).
• Good Interpersonal and time management skills.