Customer Service Agent

Location: Jeddah, Saudi Arabia
Workplace Type: On-site.

Department: Customer Service
Reports To: Call Center Supervisor
Employment Type: Full-Time

Position Summary

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services,

Responsible for acting as a liaison between customers and companies.

Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries in a timely and professional manner in both languages (Arabic-English)
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and issues effectively, ensuring a positive customer experience.
• Document all customer interactions accurately in the system.
• Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates.
• Participate in training and development activities to enhance skills and knowledge.

Qualifications:

• High school diploma or equivalent; associate degree preferred.
• Previous experience in a customer service or call center role
• Proficient in using computer systems and software.