Customer Service Agent (Arabic Speaking)

We are seeking dedicated, professional and customer-focused Arabic-speaking Customer Service Agent to join our growing support team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints and providing exceptional service across various communication channels.

Key Responsibilities:

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company’s new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
• Collaborate with other call center professionals to improve customer service
• Help to train new employees and inform them about the company’s customer management policies
• Microsoft Office Skills

Requirements:

• Fluency in Arabic is mandatory.
• Previous experience in a customer service or call center environment is preferred.
• Excellent communication, interpersonal and problem-solving skills.
• Ability to work in a fast-paced environment and handle high call/chat volumes.
• Strong computer skills and proficiency in using CRM tools or call center software.
• Willingness to work in shifts, including evenings, weekends, and holidays (if applicable).

Job Type: Full-time

Pay: QAR5,000.00 - QAR7,000.00 per month

Experience:

• Customer Service Agent: 2 years (Required)

Language:

• Arabic (Required)

Location:

• Doha (Required)