Customer Service and Administrative Assistant

Job Summary:

We’re looking for a Customer Service and Administrative Assistant who can provide exceptional service to our clients, ensuring their needs are met efficiently and effectively. This role requires strong communication skills, a customer-focused mindset, and the ability to manage multiple tasks in a fast-paced environment. This role is essential in making sure our customers stay happy and our drivers stay on schedule.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Demonstrate excellent phone etiquette while handling customer calls.
• Coordinate and dispatch daily delivery routes for water delivery drivers
• Monitor live delivery progress and handle rescheduling or delays as needed
• Manage delivery scheduling, customer support, and basic office/admin duties.
• Process orders, invoices, and basic data entry
• Maintain accurate customer records and delivery instructions
• Utilize Google Workspace tools to collaborate with team members and manage documents.
• Provide administrative support to the leadership team

Requirements:

• Proven experience as a Customer Service Representative or in a similar role is preferred.
• Strong computer literacy skills, including proficiency in data entry and use of various software applications.
• Strong communication and organizational skills with attention to detail.
• Comfortable using Google Workspace (Gmail, Sheets, Docs) and dispatch/CRM tools
• Ability to work independently and manage multiple priorities
• 1–3 years of experience in customer service, sales, or office admin strongly preferred
• Positive attitude and a team-first mindset

Preferred Qualifications:

• Experience in customer service, sales, executive support.
• Ability to work independently (mandatory)
• Attention to detail (mandatory)
• Computer literate and ability to learn quickly

What We Offer:

• Competitive pay (based on experience)
• Raises and bonuses based on performance
• Growth opportunities in a quickly-growing startup
• Employee perks
• Health insurance
• Supportive, collaborative work culture

Schedule:

• Normal Business Hours - Monday to Friday

How to Apply Submit your resume and a brief message explaining why you're interested in this role.

Pay: From $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in San Diego, CA 92121