Customer Service (Arabic–English) – E-Commerce & Retail

About Us

Star Gallery Mart is one of the UAE’s fastest-growing electronics and lifestyle retailers, specializing in mobile accessories, gadgets, and home appliances. We are looking for a bilingual, energetic, and sales-driven Customer Service Representative to handle online and in-store customer interactions.

Job Summary

We are seeking a dynamic Arabic–English professional to manage customer engagement, social media responses, and online sales. You will create engaging posts, respond to inquiries in real time, assist customers with orders, and coordinate deliveries — all while driving sales and ensuring top-quality service.

Key Responsibilities

• Post daily videos, stories, and product content across Instagram, TikTok, Snapchat, and Facebook.
• Respond promptly to customer messages and comments on social media and WhatsApp in Arabic and English.
• Assist customers in placing online orders via the website, app, or WhatsApp, guiding them through the checkout process.
• Answer phone calls, explain product details, prices, and promotions, and handle after-sales support.
• Coordinate with the delivery/logistics team to ensure smooth and timely deliveries.
• Monitor and assist with Meta Ads (Facebook & Instagram) and boosting campaigns.
• Maintain a positive brand image through quick, professional, and friendly communication.
• Work toward monthly sales targets and report performance to management.

Requirements

• Fluent in Arabic and English (spoken and written).
• Prior experience in customer service, social media management, or online sales.
• Strong understanding of Meta Business Suite, WhatsApp Business, and e-commerce tools.
• Good computer and smartphone skills (posting, replying, basic data entry).
• Energetic, persuasive, and customer-focused personality.
• Familiarity with UAE delivery systems and customer preferences.

Salary & Benefits

• Competitive salary + sales commission.
• Career growth opportunities in a leading UAE electronics brand.
• Work in a fast-paced, digital, and creative environment.

Job Type: Full-time

Pay: From AED2,500.00 per month