Customer Service Assistant

About Us

Maritime & Mercantile International (MMI) and Emirates Leisure Retail (ELR), subsidiaries of the Emirates Group, are industry leaders committed to world-class service and exceptional customer experiences. MMI is a global powerhouse in beverage distribution and retail, serving 30+ countries. As a trusted supplier of premium beverages, MMI offers an extensive selection of fine wines, spirits, and specialty drinks through its vast network. ELR operates over 300 outlets worldwide featuring renowned brands like Costa Coffee UAE and Pret A Manger.

What’s the purpose of this role

To provide exceptional customer service by assisting shoppers, providing product information, replenishing stock, handling transactions, and maintaining a clean and organized environment ensuring a high standard of customer satisfaction and contributing to overall sales performance.

What will you be doing

• Create a welcoming atmosphere for customers, assist with product inquiries and provide recommendations to enhance the shopping experience
• Promote products and upsell when appropriate to help meet store sales target
• Replenish shelves, organize displays and ensure products are correctly priced and labelled
• Maintain a tidy, safe and welcoming environment by regularly cleaning and organizing the store
• Assist in stock counts & inventory and help with receiving and unpacking new stock
• Attend training sessions to expand your product knowledge and skills, supporting both your personal development and the store’s growth
• Collaborate with your teammates to ensure smooth store operations and success

What we are looking for

• Must have experience in cash handling & POS system
• High School Diploma or Equivalent
• Minimum 1-2 years’ experience in retail or customer service
• Ability to handle customer complaints and work under pressure
• Merchandising and visual display skills
• Must be physically fit and capable of lifting and moving heavy boxes as part of daily operation

What makes you a great fit

• Enthusiastic and reliable individuals, eager to contribute to a supportive work environment
• Excellent communication skills and a passion for exceptional customer service
• Proactive, organized, and eager to contribute to driving store sales
• Value teamwork and dedicated to creating a positive and supportive workplace
• Ability to work on a flexible hour, including evenings, weekends, & holiday

Why Join Us

By joining our team, we believe in more than just great food and service – we believe in great people. Whether you’re just starting out or looking to build a career in hospitality, we offer a welcoming environment where you can learn, grow, and be part of a team that va l ue, Ho n e s ty, Excel len ce, Respect and Opportunity. If you’re ready to be part of something exciting – where every day brings new experience, we’d love to hear from you! Apply now and take the first step in your journey with us!

How to Apply

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