Customer Service Assistant

Job Summary:

As a Customer Service Assistant, you will ensure that all jobs are expedited through production in a timely fashion and provide additional support to Customer Service Representatives to handle increased sales volume.

Essential Functions:

• Responsible for inputting job information into the AS400 with the involvement of the CSR.
• Provide coverage for CSR’s during customer visits, press okays and time away from the office.
• Learn all necessary department functions to expedite work through the departments.
• Provide impositions for customer layout.
• Review job specifications and make the necessary adjustments on stock for sheet utilization due to size and quantities.
• Work with the scheduling department to provide the necessary information for customer needs.
• Work with purchasing in advance to orders arriving to ensure stock availability and possible options.
• Handles special ordering of cartons (boxes for books).
• Preload jobs with scheduling at the request of the sales representative.
• Work with CSRs on variances in jobs can be billed in a timely manner.
• Maintain samples library and requests from sales representatives.
• Respond to Pardots (requests/comments/concerns from outside people)
• Attend planning meetings with members of management to ensure jobs are planned accordingly.
• Update and improve standard operating procedures (SOPs).
• All other duties as assigned.

Knowledge, Skills and Abilities

• Ability to handle multiple tasks and projects.
• Ability to remain organized and self-directed in a fast-paced environment.
• Ability to work in a team environment.
• Requires a very high level of attention to detail.
• Maintain professionalism when speaking internally and externally with other team members and customers.
• Ability to interface with a variety of individuals or groups on a frequent basis.
• Ability to work with limited direction and supervision, while demonstrating good judgment and strict confidence.
• Ability to learn computer applications as necessary for the position.
• Must successfully complete any training or certification courses required to support or strengthen position.
• Ability to read, interpret and follow verbal and written instructions, work procedures and other related materials.
• Excellent verbal and written communication skills including strong customer service skills.
• Must communicate appropriate information accurately and clearly as needed.
• Demonstrated advanced proficiency with MS Word, Excel, Outlook and Windows based databases.
• Excellent organizational, project management and time management skills.
• Ability to work overtime and weekend schedules during peak production periods.

Minimum Requirements:

• High School Diploma or equivalent and one year customer service-related experience.
• Knowledge of the AS400 preferred.