Office assistant

Job Title: Office Assistant – Customer Service & Operations

Location: On-site
Department: Operations for an E-commerce Brand

Job Overview:
We are looking for a responsible and detail-oriented office assistant to manage customer service operations and daily administrative tasks for our growing e-commerce brand. The candidate will handle order confirmations, after-sales support, order management across multiple platforms, and maintain accurate financial records. This role requires strong communication skills, organizational ability, and basic accounting knowledge.

Key Responsibilities:

Customer Service & Order Management

• Confirm orders with customers via phone, WhatsApp, or other communication channels
• Manage and process orders from Shopify, WhatsApp, Instagram, and Daraz
• Handle after-sales service, including complaints, exchanges, and refunds
• Maintain positive customer relationships and ensure timely responses
• Coordinate with logistics partners for order dispatch and tracking

Operations & Administration

• Maintain proper records of daily orders and customer interactions
• Ensure smooth coordination between customer service and dispatch teams
• Monitor pending, returned, and cancelled orders

Finance & Accounts

• Maintain daily sales records and cash flow tracking
• Reconcile monthly sales reports from Shopify, Daraz, and other platforms
• Record expenses and prepare basic monthly financial summaries
• Coordinate with management for financial reporting

Requirements:

• Minimum Intermediate / Bachelor’s degree preferred
• Experience in customer service or e-commerce operations preferred
• Basic knowledge of accounting and MS Excel
• Familiarity with Shopify and Daraz seller center is a plus
• Strong communication and organizational skills
• Ability to multitask and work in a fast-paced environment

Working Hours: 9 AM - 6 PM

Job Type: Full-time

Application Question(s):

• What is the Salary you are expecting?

Work Location: In person