Customer Service Representative - US Healthcare

Job Title: Customer Service Representative - US Healthcare
Location: Main Shahra-e-Faisal, Karachi
Shift Timings: 06:00 PM to 03:00 AM PST
Working Days: Monday to Friday
Employment Type: Full Time and Onsite

Job Responsibilities:

• Answering the Inbound Calls from Patients and others
• Transfer/route the calls to the relevant department or representative
• Respond to the queries on which training or information already provided
• Start supporting appointment management after the due training
• Perform Outbound/Outreach calls to book/confirm follow-up appointments
• Patient Engagement & Upselling
• Maintain Call Logs and Documentation
• Ensure Call Etiquettes & Compliance

Ideal Candidate

• Experience in US-based customer service or US BPO processes
• Healthcare BPO experience is a plus, but not mandatory
• Prior experience handling US customers via inbound & outbound calling

Skills Required

• Excellent spoken English with neutral or US-friendly accent
• Strong customer handling and call etiquette
• Comfortable working with US time zones
• Basic computer skills (CRM, call tools, email, data entry)

Perks and Benefits:

• OPD and IPD Health facility for self, dependents, and parents
• Life Insurance Coverage for self
• Fuel Card for Male Employees
• Free Pick & Drop for Female Employees
• In-House Gym Facility
• Paid Leaves & US Holidays
• Referral Bonus

Job Type: Full-time

Application Question(s):

• What is your current salary?
• What is your expected salary?
• If selected? Would you be able to join immediately?
• Residential Area in Karachi?
• Are you comfortable working onsite from 06:00 PM to 03:00 AM PST (Night Shift)?

Work Location: In person