Customer Service Assistant 2

Ohio Department of Public Safety – Bureau of Motor Vehicles/Titles Support Services
Report in Location: 1970 West Broad Street, Columbus, OH 43223
Work Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m.

***This position is currently remote (work from home) but can be subject to change to regular, in-office work***

What You'll Do as a Customer Service Assistant

• Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation:
• Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service;
• Listen carefully to internal &/or external customer questions &/or concerns & ask appropriate follow-up questions to verify understanding;
• Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided;
• Follow up to ensure all of the customer’s questions &/or concerns have been thoroughly answered;
• Respond to inquiries received from the Cisco Finesse phone system;
• Maintain unit standards & procedures as outlined within the section;
• Respond to live chat e-mail & mail from the general public & all other constituents;

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

• Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

9 mos. trg. or 9 mos. exp. in office practices & procedures;

AND 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people;

AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing;

AND 9 mos. trg. or 9 mos. exp. in operation of personal computer.

• Or equivalent of Minimum Qualifications for Employment noted above.

Helpful Tips for Applying:
1. Be detailed when describing your current/previous work duties. The more the better!! Don't just write "see attached resume".
2. Tailor your application for each position you apply for. You should clearly describe how you meet the minimum qualifications outlined in this job posting.
3. Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A".

Job Skills: Customer Service

UNUSUAL WORKING CONDITIONS
May be confined to desk answering telephone for 6.5 – 7 hours per day; may work second or third shift & weekends in units with 24 hour/7 days per week operations.

Background Check Information

• A BCI/FBI fingerprint check, and background check, may be required on all selected applicants.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.