Customer Service Assistant - East Lansing Public Library

The East Lansing Public Library is seeking individuals who share our commitment to equity and inclusion, and who reflect the community we serve. The East Lansing Public Library is seeking an enthusiastic Customer Service Assistant with customer service experience, problem solving skills, and the ability to work in a team environment to provide direct customer service at the Service Desk assisting patrons.

ESSENTIAL POSITION FUNCTIONS

• Proactively provide welcoming and compassionate customer service in person, over the phone and via email.
• Assist patrons with checking out and reserving materials, sending materials by mail, holding items in lockers and on hold shelves.
• Promote and recommend library materials, events, and services for patrons of all ages.
• Serve as first level/front line staff in resolving patron concerns.
• Provide basic technical support for patron technology issues such as printing, email, social media, and Microsoft Office.
• Handles monetary interactions including cash and credit transactions.
• Help lead the opening and/or closing operations, including managing money, ensuring the startup or shutdown of equipment.
• Follow and uphold library policies as appropriate.
• Other duties as assigned.

Job Details