Customer Service Assistant (Russian or Chinese speaking)

• Answer incoming customer calls in a professional and courteous manner.
• Handle customer inquiries, complaints, and requests efficiently and accurately.
• Provide product and service information to customers.
• Process orders, forms, applications, and requests.
• Identify and escalate priority issues to the appropriate team or department.
• Maintain detailed and accurate records of customer interactions.
• Follow call centre procedures, scripts, and quality standards.
• Meet performance targets including call handling time, customer satisfaction, and resolution rate.
• Collaborate with team members and other departments to resolve complex issues.
• Continuously update knowledge of company products, services, and policies.

• Customer focus
• Communication skills
• Teamwork
• Adaptability
• Time management
• Conflict resolution
• Preference for native Russian or Mandarin speaker

About Us