Customer Service Center Rep

Join the team that is revolutionizing health care – BayCare Health System

Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility, and clinical excellence.

Our team members focus on tomorrow by achieving personal and professional success today. That's why you'll thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve.

Title: Customer Service Center Rep

Facility: Remote - MUST RESIDE IN THE STATE OF FLORIDA

This position requires a MANDATORY two-week in person training in Tampa and Clearwater.

Responsibilities:

• Responsible for supporting the physician's office health care team, schedules patient appointments, assists with patient inquiries, may arrange for other procedures, laboratory and consultations with referral doctors, serves as the initial point of contact for all BayCare Health System marketing activities and physician referral efforts.
• Responsible for quickly determining the needs of the customer. Other marketing and non-marketing related duties as assigned.

BayCare offers a competitive total reward package including:

• Benefits (Medical, Dental, Vision)
• Paid Time Off
• Tuition Assistance
• 401K Match and additional yearly contribution
• Annual performance appraisals and team award bonus
• Family resources and wellness opportunities
• Community perks and discounts

Education

• Required- High School or Equivalent
• Preferred - Associates Degree

Experience

• Preferred - Call Center 1 Year
• Preferred - Customer Service 1 Year
• Preferred - Healthcare 1 Year

Facility: BayCare Health System, Access Center-BMGS

Location: MUST RESIDE IN THE STATE OF FLORIDA

Status: Full Time, Exempt: No

Shift Hours: 8:00AM - 5:00PM

Weekend Work: None

On Call: No

How often will this team member be working remotely? Always

Equal Opportunity Employer Veterans/Disabled