Customer Service Clerk

Overview

Incumbent is responsible for a variety of clerical functions in the case management system. Provides prompt, professional, and courteous service to members of the public, primarily in-person, but also by phone, email, or in writing. Receives and processes cash, check, and credit card payments. Follows established policies and procedures, is well organized, and detail oriented. Works cooperatively within a team environment to ensure all tasks are completed timely.

Requires proficient knowledge of and strict adherence to requirements and regulations related to the filing of legal documents and court proceedings; accessing court services; accessibility of court records, especially confidential records; and various fees and payment processes.

BILINGUAL SPANISH CANDIDATES STRONGLY PREFERRED - ADDITIONAL COMPENSATION AVAILABLE

The City of Indianapolis Marion County is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.

Position Responsibilities

• Processes applications and issues marriage licenses
• Receives and processes payments for various court fines, fees, judgments, and other orders
• Receives protective order applications and subsequent court filings
• Retrieves and responds to court record requests, payment histories, and other records
• Responds to inquiries and requests for information from other agencies and members of the public

Qualifications