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CUSTOMER SERVICE CLERK
Job Description
- Job Responsibilities & Tasks (Duties include but are not limited to)
- Receive and process customer orders accurately in the system.
- Handle customer inquiries regarding products, pricing, availability, and delivery status.
- Coordinate with Sales, Warehouse, Logistics, and Finance to ensure smooth order fulfillment.
- Monitor order status and follow up to ensure on-time delivery.
- Handle customer complaints and escalate issues when necessary.
- Maintain and update customer records and order files.
- Prepare daily order reports and support operational reporting.
- Communicate stock availability and delivery updates to customers and sales teams.
- Ensure proper documentation of all orders, returns, and credit notes.
- Support in resolving billing or invoice-related issues with the Accounts Department.
- Perform any other duties assigned by the Customer Service Supervisor/Manager.
-
Job Dynamics & Interfaces
- Sales Department
- Warehouse & Logistics
- Accounts / Finance
-
Production / Planning (if applicable)
- Customers
- Distributors
- Transporters / Third-party logistics providers
-
Required Job Qualifications & Competencies
- Minimum High School degree.
- A minimum of 1 to 2 years’ experience in similar and related field.
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