Customer Service Consultant

Job ID: 277953

About GreedyGame

GreedyGame is a leading ad-tech company helping mobile app developers and publishers monetize through innovative, user-first advertising products. With over 1,500 apps onboarded, we are redefining mobile monetization with native, rewarded, and gamified ad formats.

Read more about us: Pubscale & Offerwall

Role Overview

As a Customer Service Executive, you’ll act as the first line of support. You’ll ensure a smooth onboarding experience, assist with basic technical queries, and support day-to-day client operations especially managing inbound queries and performance metrics.

This is an immediate requirement contract role for 3 month may be extend looking as performance ideal for someone with strong communication skills, an interest in ad-tech or mobile apps, and a desire to learn and grow within a fast-paced team.

What You’ll Do – Day to Day

• Manage daily inbound customer tickets via email and chat, resolving queries related to integration and ad setup (approximately 50–100 interactions/month).

• Assist in onboarding new clients, guiding them through setup and ensuring a seamless experience.

• Monitor and track client KPIs, proactively identifying areas for improvement and adoption.

• Collaborate with cross-functional teams (Tech, Sales) to escalate and resolve complex client issues via Zoho CRM.

• Maintain and update internal knowledge bases, FAQs, and customer education content.

• Conduct post-integration follow-ups to drive product adoption and ensure customer satisfaction..

What We’re Looking For

• 2-5 years of experience in client support, onboarding, or customer success (internships count!).

• Excellent written and verbal communication skills.

• Familiarity with CRM systems (Zoho CRM preferred) is a plus.

• Preffered someone with B2C experience.

Why Join Us

• Work on a high-impact product solving real-world challenges for app developers.

• Opportunity to grow into account management, product consulting, or technical success roles.

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