Customer Service Coordinator

JOB TITLE

Customer Service Coordinator | MAF Properties | West Region

ROLE SUMMARY

The position is mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk ensuring that all customer service related activities is carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest level standards to ensure a pleasant customer experience.

ROLE PROFILE

• Maintain thorough knowledge of the mall layout, store locations, facilities, and promotional activities while upholding professional grooming and attire standards.
• Oversee smooth daily operations of the Information Desk, serving customers in person or by phone, and ensuring all queries and complaints are handled professionally.
• Provide clear directions, event information, and assistance with mall services (gift cards, valet, lost & found, rentals, etc.) to create a positive customer experience.
• Address customer and tenant complaints promptly, coordinating with security, maintenance, and other relevant departments.
• Manage gift card sales, maintain accurate inventory, meet annual targets, and follow strict cash handling and finance procedures.
• Facilitate marketing activities, promote mall events, and assist in smooth execution of tours, group visits, and promotions.
• Maintain accurate directories, collect tenant sales and promotions, prepare reports, and monitor factors affecting customer experience.
• Ensure the mall’s cleanliness and appearance, build positive relationships with tenants, government, and community groups, and keep mall guides and online platforms updated.

REQUIREMENTS

• Minimum of a university degree or equivalent qualification.
• 0–3 years of proven experience in customer service.
• Strong interpersonal skills with a polished, customer-focused approach.
• Experience in a reputed shopping center, luxury hotel, or similar high-service environment.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.