Customer Service Coordinator

About the Role

Postler & Jaeckle Corp., a well-established and trusted mechanical contractor specializing in HVAC, piping, and sheet metal services, is seeking a Customer Service Coordinator to support our busy and fast-paced Service Department.

This role is ideal for a motivated individual with strong customer service and problem solving experience who thrives in a dynamic environment. As a Customer Service Coordinator, you’ll serve as the central point of contact between our customers, service technicians, and internal teams, ensuring exceptional service delivery from start to finish.

Key Responsibilities

• Answer and triage incoming service calls and emails from commercial clients.
• Accurately enter and track service requests in our work order system.
• Schedule, dispatch, and coordinate service calls with field supervisors and customers.
• Proactively follow up with customers regarding scheduled work, updates, or changes.
• Collaborate across departments to ensure timely and complete service execution.
• Support weekly payroll auditing for the service team.
• Maintain organized records of communications, work orders, and customer interactions.

Required Qualifications

• 2-3+ years of professional customer service experience in a fast-paced environment (experience in construction, trades, dispatching, or facilities management preferred).
• Strong problem-solving skills with the ability to evaluate issues, prioritize responses, and deliver practical solutions under pressure.
• Excellent interpersonal and verbal communication skills; capable of managing difficult conversations with professionalism and empathy.
• Highly organized with strong attention to detail and accuracy.
• Proficiency in Microsoft Office; experience with CRM or dispatching software preferred.
• Ability to work independently and as a collaborative member of a cross-functional team.

Preferred Skills

• Prior experience in service dispatch or facilities coordination.
• Familiarity with HVAC, plumbing, or mechanical service terminology is a plus.

Compensation & Benefits

• Salary range: $40,000 – $45,000 annually (based on experience). Hourly rate equivalent: $19.64 – $24.03/hour
• Full benefits package, including:
• Health, dental, and vision insurance with employer contribution
• Employer-paid life insurance
• 401(k) plan with company match
• Profit-sharing plan
• Paid time off (PTO), holidays, and sick time

About Postler & Jaeckle Corp.

At Postler & Jaeckle, we’re more than a mechanical services provider—we’re a team committed to excellence, integrity, and innovation. Founded in 1964, our continued success is built on delivering exceptional results and fostering strong, long-lasting relationships with our clients and each other.

We take pride in our values:

• Leadership by Example: We model the accountability and work ethic we expect in others.
• Innovation: We seek new and better ways to improve systems, solve problems, and serve customers.
• Full Commitment: We go all-in on every task, no matter the challenge.
• Unwavering Integrity: We do the right thing, always, building trust with every decision.
• Balanced Excellence: We believe success should be both results-driven and rewarding.

Our culture is one of mutual respect, creativity, and high performance. We foster a lively, inclusive work environment where collaboration and camaraderie thrive. When you join Postler & Jaeckle, you join a company that values your growth, encourages your ideas, and gives you the tools to build a meaningful career.

Why Join Us?

You’ll work alongside top industry talent and have a direct impact on the customer experience in a high-performing service department. With opportunities for growth, ongoing learning, and a collaborative culture, Postler & Jaeckle is a place where you can thrive professionally while helping us maintain our reputation for excellence.

Equal Opportunity Employer

Postler & Jaeckle Corp. is an Equal Opportunity Employer. We do not discriminate based on race, religion, gender, sexual orientation, national origin, disability, or veteran status. All qualified applicants are encouraged to apply.

Ready to bring your customer service expertise to a team that values your skills and contributions? Apply today and become a key part of our Service Department’s continued success.

Job Type: Full-time

Pay: $19.64 - $24.03 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person