FIND_THE_RIGHTJOB.
Karachi, Pakistan
Ibex, for one of it's global client, is hiring for "Membership Coordinator" role.
Responsibilities:
• Deliver excellent customer service by handling calls, requests, and conflict with professionalism.
• Guide new members through onboarding, ensuring they feel supported and informed about benefits.
• Build and maintain relationships through proactive communication, check-ins, and follow-ups.
• Support member retention by addressing questions, resolving concerns, and finding solutions.
• Assist with membership account maintenance, billing communication, and program support.
• Collaborate with internal teams to improve the member experience and identify growth opportunities.
• Accurately document interactions and updates in company systems for alignment.
• Support field activities, technician scheduling, and cross-department coordination.
• Perform other related duties, using strong oral and written communication across multiple platforms.
Qualifications:
• Bachelors with 1+ year of customer service or sales experience.
• Strong communication skills; comfortable handling high call volumes with a customer-first approach.
• Highly organized, detail-oriented, and able to prioritize, multitask, and meet deadlines.
• Adaptable, flexible, and collaborative team player with excellent attendance.
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