Customer Service Representative

We are seeking a proactive Customer Service Representative to join our growing team. The ideal candidate will have excellent communication skills, a customer-first mindset, and the ability to manage tasks in a timely and efficient manner. You will be the voice of our brand responsible for engaging with clients, building lasting relationships, and ensuring a high level of satisfaction.

RESPONSIBILITIES:

• Proactively engage with customers through phone, email, and chat support.
• Handle inbound and outbound calls professionally and promptly.
• Invite a set number of potential clients to the office and site for a brief discussion about the project on a daily basis.
• Follow up with the potential clients on a daily basis.
• Resolve customer inquiries, issues, and complaints in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Build and nurture positive relationships with clients to increase satisfaction and loyalty.
• Identify customer needs and provide appropriate solutions or escalate when necessary.
• Collaborate with sales and marketing teams to ensure smooth customer journeys.
• Continuously seek feedback and suggest process improvements.
• Meet or exceed performance metrics and KPIs.

REQUIREMENTS:

Education:

• Bachelor's degree (required)

Experience:

• Minimum 3 years of experience as a Customer Service Representative or in a client-facing role.

Skills:

• Excellent verbal and written communication skills.
• Proactive and confident in handling customer interactions.
• Strong time management and multitasking abilities.
• Exceptional interpersonal skills with a focus on relationship building.
• Ability to work independently as well as collaboratively within a team.
• Experience in telesales or outbound calling.
• Multitasking ability in a fast-paced environment.
• Attention to detail and problem-solving skills.
• Team player with a collaborative attitude.
• Must be Proficient in English.

Technical Proficiency:

• Familiarity with customer service tools, CRM systems, and Microsoft Office.

Location: Near Lucky One Mall, Karachi

Job Type: Full-time

Pay: Rs30,000.00 - Rs50,000.00 per month

Work Location: In person