Customer Service Coordinator

Job Details
Country: UAE
City: Dubai
Industry: Retail
Function: Customer Support
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Key Responsibilities

* Support daily operations of the Customer Service Information Desk, ensuring compliance with all service procedures and standards.
* Provide customers with accurate information about mall amenities, store locations, promotions, and events.
* Manage inquiries and resolve complaints with professionalism and efficiency in line with service policies.
* Assist in executing the Gift Card program, ensuring accurate transaction handling and documentation.
* Maintain up-to-date knowledge of mall facilities, store listings, and promotional activities to provide timely assistance.
* Coordinate with internal departments to ensure the best possible customer experience.
* Handle cash and payment transactions in compliance with financial procedures and security guidelines.
* Maintain a neat, welcoming, and organized Customer Service Desk area.
* Prepare reports and support the supervisor in daily operational tasks and record-keeping.
* Represent the Majid Al Futtaim brand by maintaining high grooming, etiquette, and professional standards.

Candidate Requirements

* High school diploma or equivalent; additional certifications in hospitality or customer service are an advantage.
* Minimum of 2 years experience in customer-facing roles within shopping malls, hospitality, or retail.
* Excellent communication and interpersonal skills with fluency in English (Arabic preferred).
* Strong customer service orientation with the ability to manage high footfall environments.
* Confident handling customer concerns tactfully and resolving issues quickly.
* Professional appearance and a friendly, approachable demeanor.
* Ability to multitask effectively and maintain attention to detail under pressure.
* Proficiency in basic computer applications and point-of-sale systems.