Customer Service Coordinator

Role Description

We are looking for a motivated and detail-oriented Customer Service Coordinator to join our team in Hurghada. This is a full-time, on-site position, ideal for a professional with strong communication skills, commercial acumen, and a customer-first mindset.

The successful candidate will play a key role in maintaining excellent client relationships, supporting commercial operations, and driving business insights through analysis. You will collaborate with multiple departments, contribute to decision-making processes, and support the company’s growth by ensuring operational excellence.

Key Responsibilities

• Act as the main contact point for clients, handling requests and inquiries with efficiency and professionalism.
• Build and maintain strong, long-term partnerships with clients, identifying opportunities for further growth and collaboration.
• Manage stop sales processes and ensure timely updates to stakeholders.
• Monitor and validate reservation confirmations from suppliers to maintain accuracy and service quality.
• Conduct weekly sales performance monitoring, prepare reports, and provide actionable insights.
• Analyze competitive market trends and deliver detailed reports to support strategic decisions.
• Collaborate closely with Yield and Booking departments to align objectives and improve performance.
• Support and coordinate with team members, ensuring tasks are followed up effectively and communication is seamless.

• Minimum of 1 year of experience in operations within travel agencies, tour operators, or related fields.
• Bachelor’s degree in Tourism, Business Administration, or a relevant discipline.
• Proficiency in English (spoken and written); knowledge of German or other languages is a plus.
• Strong computer skills, including Microsoft Word, Excel, Outlook, and data analysis tools.
• Excellent analytical and problem-solving abilities, with experience working with data-driven reports.
• Outstanding communication and interpersonal skills, with the ability to manage clients and internal stakeholders effectively.
• Highly organized, proactive, and adaptable to a fast-paced environment.
• Innovative and creative mindset, capable of contributing fresh perspectives and process improvements.

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What We Offer

• An opportunity to work within a leading international tourism company with a strong global presence.
• A collaborative and multicultural work environment
• Career growth and professional development opportunities.
• The chance to contribute to innovative projects and business strategies within the tourism industry.
• Competitive compensation package.