Customer Service Coordinator

About The Job

Oriental Motor is a global private company, founded in 1885 in Japan. Headquartered in Ueno Japan, today Oriental Motor is a global leader in sub fractional horsepower electric motors and controls, with Global Headquarters located in N. America, Europe, and Asia. Oriental Motor designs, manufactures, and sells fractional horsepower electric motors and controls for the automation and motion control markets. Our customers are today's leaders in their industries from Medical to Semiconductor, Packaging, Conveyors, Robots, Automated Guided Vehicles, and everything in between.

At Oriental Motor U.S.A. our goal is to foster each and every employee so they can continuously contribute to the growth and strengthening of our company. In return, we offer a wide range of career paths, training, and benefits fostering our commitment to our employees' careers. We provide benefit programs that align with our employee's personal health care, well-being, and financial objectives including a 401k program.

Oriental Motor U.S.A goes to market selling both direct to our customers with a direct sales force and selling in strong partnership with our longterm distribution network. Supporting our customers is the foundation of our service commitment. Our Customer Service Coordinators work in a team environment, providing superior customer service as related to the overall follow-up and processing of customer orders and inquiries. The ideal candidate has at least 2 years of fast paced high volume customer service experience with strong data entry skills, experience with Microsoft Business Central ERP, and proven ability to process orders accurately and timely.

Essential Job Functions:

Working in a team environment, provide superior customer service as related to the overall follow-up and processing of customer orders and inquires, coordinate sales order changes or requests including new request for quotes (RFQ), change orders to support timely order entry and strong customer service support;

Essential Job Functions:

• Provide high quality customer service and develop strong customer relationships;
• Promptly and professionally process all customer orders and inquiries pursuant to Company policies and procedures, elevating unresolved issues to management as needed;
• Maintain quality and up-to-date customer information regarding shipment methods, credit terms, existing and new part numbers, new applications, etc.;
• Ensure 100% order accuracy for all parts of our customers' orders by reducing/maintaining zero credit memo and /or RMA due to order entry error ;
• Process all customer orders and quotations in timely manner and provide customer with accurate shipment date or order confirmation information by following policies and procedures.
• Create and process SDR's when necessary
• Maintain consistent documentation and files on all customers, distributors and potential customers;
• Manage customer contracts (OM stocking programs) to make sure there are zero expired documents;
• Work closely to assist the sales and technical support teams by accurate order entry and monitoring shipment date
• Assist the Accounts Receivable Department in collecting delinquent payments as requested.
• Provide market feedback to help improve our lead-times, service, or other functions valued by our customers;

Collateral Duties:

• Perform other tasks and special projects as needed. Learn new system and raise improvement ideas as needed.

Requirements:

• AA Degree or Bachelor's degree from four-year college or university preferred;
• 1 to 2 years of related experience;
• Experience with Microsoft Business Central ERP strongly preferred;
• Excellent verbal communication skills;
• Interpersonal skills. Focused on resolving conflict;
• Good computer skills.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands-to-finger, handle, or feel, reach with hands and arms, sit, talk, and hear. The employee is frequently required to stand and walk. The employee is occasionally required to balance and stoop, kneel, crouch. The employee must regularly lift and/or move up to 5 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential job function assigned satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.