CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .

Job Description

Key Responsibilities May Include:

• Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs).
• Facilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts, and delivering system training where needed to support customer success.
• Collaborate cross-functionally with teams such as Sales, Finance, and Operations to ensure a seamless customer experience, from order processing to issue resolution.
• Maintain accurate and up-to-date customer information and service requests in relevant systems, ensuring data integrity and supporting performance tracking and reporting.
• Conduct regular reviews of customer accounts to assess performance, identify improvement opportunities, and provide actionable insights to enhance customer satisfaction.
• Support continuous improvement initiatives by contributing ideas and feedback on optimizing customer service processes, reducing operational inefficiencies, and increasing service levels.
• Play a key role in customer retention efforts by proactively addressing issues, monitoring customer satisfaction metrics, and identifying opportunities for service enhancement.
Act as a customer advocate within the organization, ensuring that customer needs and concerns are effectively communicated and addressed in collaboration with internal stakeholders.

** YOUR MISSION ** – WHAT WILL YOU DO? **

The mission of the role is to be the first point of contact for incoming calls regarding customer enquiries and complaints. The role involves owning and resolving the queries as quickly and effectively as possible. Deal with in depth and complex issues in a competent and professional manner.

• Professional and courteous answering of all incoming calls,
• Prompt and efficient follow-up of customer queries & service requests. Liaise efficiently with Field Representatives and Customer Service teams,
• Ensure the investigation and resolution of customer enquires with minimal delay, Where there is a delay of more than 48 hours the customer is to be communicated with at all times,
• React positively to problems identified and undertake root-cause analysis,
• Take preventive action to ensure customer satisfaction maximised,
• Maintain regular contact with field teams and provide analytical data and support on specific account queries,
• Work in line with other functions.(i.e. Logistics regarding deliveries to customers),
• Record and track Customer complaints regarding quality issues,
• All correspondence must be in a professional and businesslike manner,
• Correspondence with the customer should always maintain a standard that reflects clarity of understanding,
• Import data from various sources of CHEP software systems (SAP, BW, Siebel) to resolve credit equipment balances or issues on customer accounts to improve revenue,
• Educate customers about terminology, features and benefits of products i.e. Portfolio to improve customer satisfaction

** WHAT WE ARE LOOKING FOR ** :

• 1-3 years’ experience sales & customer service in a service/automotive company where analysis and attention to detail was a key success factor,
• Business data analysis and account reconciliation,
• Having worked in a Customer Service Team environment that solely focuses on investigating and analysing data to resolve issues,
• Direct customer liaising,
• Fluency in Turkish & English language
• Excellent analytical skills and detail oriented
• Able to effectively handle and manage a high degree of multiple tasks
• Creative problem solver
• Strong sense of customer satisfaction
• Time management skills
• Excellent telephone manner
• Self-motivated, results driven, have negotiation skills
• Siebel & BW & SAP user
• Team player with the ability to work on own imitative and autonomously
• Advanced level of Excel knowledge

** WHAT WE OFFER **

• Attractive base salary with annual bonus & benefits
• Employee Investment Plan
• Ability to develop your skills and understanding of business in a worldwide logistics company
• Participation in worldwide projects
• Area to build your independence and own responsibilities
• Support at every stage of your career
• Independence in operating with a real impact on the organization
• We are celebrating our successes with meal vouchers and events

Remote Type

Hybrid Remote

Skills to succeed in the role

Account Management, Active Learning, Adaptability, Cross-Functional Work, Curiosity, Customer Data Management, Customer Due Diligence (CDD), Customer Engagement, Customer Retentions, Customer Satisfaction, Customer-Support, Data Integrity, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Issue Management, Order Processing, Problem Solving, Process Improvements, Relationship Building, Sales Coordination

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.