Customer Service Dispatch Representative – Waste Removal & Recycling Services

Northern Waste is seeking an entry- to mid-level Customer Service Dispatch Representative to join our dispatch-focused customer support team. In this fast-paced and energetic role, you will serve as a vital link between customers, drivers, and operational teams—ensuring efficient scheduling, accurate dispatching, and clear communication.

We’re looking for a detail‑oriented, highly organized individual who thrives in a dynamic operational environment. Northern Waste provides waste removal and recycling services across Anchorage, Eagle River, Chugiak, Birchwood, and Peters Creek.

This is a full-time, year-round, office position.

Key Responsibilities

• Act as the primary liaison between customer support and dispatch operations to ensure smooth communication and delivery of best‑in‑class service.
• Learn and effectively navigate proprietary operational and dispatch software, including:

New customer setup

Payment processing

Service scheduling

Account updates

Work order audits

• Coordinate and dispatch waste and recycling services using routing systems and GPS to optimize daily routes and schedules.
• Maintain detailed dispatch and service logs to support analysis and continuous improvement efforts.
• Provide customer support via phone, email, online messaging platforms, and interactions to resolve account questions, disputes, and service inquiries.
• Complete accurate work order audits within 24 business hours of service completion and apply applicable charges.
• Develop a working knowledge of disposal guidelines, service requirements, and local regulations.
• Communicate directly with the Dispatch Supervisor and drivers regarding work order needs, issues, and operational updates.
• Assist with quality control efforts to support service accuracy and operational efficiency.

Skills & Requirements

• Reliable, self‑motivated, and able to work independently.
• Strong multitasking abilities in a fast‑paced, dispatch‑driven environment.
• Excellent interpersonal and communication skills with a professional demeanor.
• Strong problem‑solving skills and a solution-focused mindset.
• Proficiency in Microsoft Office applications.
• Fast learner with exceptional organizational skills and attention to detail.
• Ability to sit at a desk and work at a computer for extended periods.
• Team‑oriented with the ability to collaborate across departments.

Additional Consideration

Transportation dispatch experience is highly valued.

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person