Customer Service Dispatcher

Union based Commercial HVAC & Refrigeration company seeking an experienced dispatcher.

Qualifications:

• Ability to provide professional customer service.
• Data entry skills with attention to details.
• Ability to analyze situations quickly and route technicians accordingly
• Ability to work assigned shift and rotated weekly on call rotations
• ability to pass drug test along with background screenings.
• Basic office skills and knowledge of word & excel
• Must have Reliable transportation

Responsibilities :

• Receive and prioritize incoming service requests via phone and emails.
• Dispatching technicians properly based on availability and location.
• Maintain communication with technicians and log updates efficiently.
• Monitor ongoing service repairs and provide updates to clients as necessary.
• schedule service repairs and maintenances accordingly.
• Checking employees timecards and invoicing weekly.

Benefits :

• Union Benefits, PTO ,Vision & Dental Insurance available after 90 days

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• do you have Dispatch experience ?

Work Location: In person