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Customer Service Dispatcher

Union based Commercial HVAC & Refrigeration company seeking an experienced dispatcher.

Qualifications:

  • Ability to provide professional customer service.
  • Data entry skills with attention to details.
  • Ability to analyze situations quickly and route technicians accordingly
  • Ability to work assigned shift and rotated weekly on call rotations
  • ability to pass drug test along with background screenings.
  • Basic office skills and knowledge of word & excel
  • Must have Reliable transportation

Responsibilities :

  • Receive and prioritize incoming service requests via phone and emails.
  • Dispatching technicians properly based on availability and location.
  • Maintain communication with technicians and log updates efficiently.
  • Monitor ongoing service repairs and provide updates to clients as necessary.
  • schedule service repairs and maintenances accordingly.
  • Checking employees timecards and invoicing weekly.

Benefits :

  • Union Benefits, PTO ,Vision & Dental Insurance available after 90 days

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Application Question(s):

  • do you have Dispatch experience ?

Work Location: In person

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