Customer Service Dispatcher

About Us

Brothers Air Conditioning & Heating is a growing residential HVAC company serving the North Dallas area. We pride ourselves on honest service, fast response times, and treating every customer like family.

We are looking for a high energy, empathetic Customer Experience Coordinator who loves helping people and keeping things organized. This role is the first voice our customers hear and plays a key role in delivering an exceptional customer experience.

This position also has a clear growth path for the right person to advance into an Office Manager role as the company continues to grow.

Pay

Starting pay is $22 per hour with opportunities for advancement and increased responsibility.

Responsibilities

Answer inbound customer calls and respond to service inquiries
Make outbound calls to schedule service, follow up with customers, and confirm appointments
Schedule service and installation appointments efficiently
Provide excellent customer service with empathy, professionalism, and energy
Identify light sales opportunities such as maintenance plans or additional services
Coordinate with technicians to ensure smooth daily schedules
Maintain accurate customer records in our CRM system
Help ensure every customer has a five star experience

Qualifications

Previous Customer Service Representative experience in a home service company such as HVAC, plumbing, electrical, or similar industry
Strong phone presence and communication skills
Energetic personality with genuine empathy for customers
Highly organized and able to multitask in a fast paced environment
Comfortable with scheduling software and basic computer systems
Reliable, professional, and team oriented

Growth Opportunity

This role is designed for someone who wants to grow with the company. The right candidate will have the opportunity to develop into an Office Manager position as the company expands.

Pay: $20.00 - $24.00 per hour

Benefits:

• Health insurance
• Paid time off

Work Location: In person