Customer Service / Dispatcher

Position Overview

We are seeking a reliable, professional Customer Service & Dispacther to support our pallet manufacturing and logistics operations. This is a hybrid role responsible for customer service, dispatch coordination, and inside sales support. The ideal candidate is detail-oriented, customer-focused, and comfortable communicating with customers, drivers, and internal teams.

Key Responsibilities

Customer Service

• Serve as a primary point of contact for customers via phone and email
• Process orders, answer inquiries, and resolve issues in a timely manner
• Maintain professional and relationship-driven communication

Dispatch & Logistics Support

• Assist with scheduling deliveries and pickups
• Communicate with drivers, freight carriers, and internal production teams
• Track shipments and proactively address delays or issues
• Maintain accurate order and delivery records

Sales & Account Support

• Assist with quoting, order follow-ups, and customer retention
• Identify upsell and additional service opportunities
• Support existing accounts and assist with onboarding new customers

Qualifications

• 2+ years experience in customer service, dispatch, sales support, or logistics
• Manufacturing, pallet, lumber, or transportation industry experience preferred
• Strong communication skills (phone, email, customer interaction)
• Organized, dependable, and able to manage multiple tasks
• Comfortable with pricing discussions and customer follow-ups
• Proficient in Microsoft Office (Excel, Outlook)
• Bilingual English/Spanish preferred

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service / Dispatcher: 4 years (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person