Customer Service Dispatcher

Job Description

DaySpring Restoration is seeking a Dispatch Customer Care Associate for Call Intake Center to join our Missoula, MT team!

Are you a natural communicator who thrives on helping people and making a real impact? As a Dispatch Customer Care Associate, you’ll be the first point of contact for customers seeking restoration services, providing support with empathy, professionalism, and efficiency. In our fast-paced virtual call center, every interaction matters—you’ll listen, problem-solve, and ensure each customer feels heard and valued.

We’re looking for someone with a positive attitude, strong communication skills, and a talent for building relationships. If you enjoy multitasking, navigating technology with ease, and taking pride in delivering exceptional service, this role is perfect for you. Bring your energy, attention to detail, and people skills, and join a team that values dependability, collaboration, and customer satisfaction above all.

Make a difference every day—start your journey with us as a Customer Care Associate!

Cousino Restoration & Environmental is a well-respected and top leading Emergency Response Restoration Company with over 40 years of service in fire, water cleanup, restoration services, mold mitigation, construction, and biohazard clean up. Our dedicated team has restored more than 20,000 structures throughout the area. If you want to be a part of our team of professionals, who care about people, and contribute to the success and growth of our organization.

Summary:

The Dispatch Customer Care Associate works in a virtual call center environment speaking with customers who need restoration services. This role is the critical first step in the job intake process. The ability to quickly establish a rapport, to obtain customer information and to make decisions about the company’s response to the customer are all important skill sets for a successful Dispatch Customer Care Associate.  

Hours

Monday - Friday 8am to 5pm

Essential Functions and Responsibilities:

• Serve customers with empathy and respect
• Follow the FLEET Response job intake workflow
• Listen attentively to customers, understand their inquiries
• Identify situations requiring quick escalation to operations leaders for immediate response
• Escalate necessary requests to assigned Project/OPS manager.
• Answer incoming calls promptly and professionally, ensuring a high level of customer satisfaction
• Average call volume can range between 100-200 calls per day
• Address customer questions, concerns, and complaints with empathy and patience
• Collect and update customer information accurately in the CRM system, ensuring data integrity
• Maintaining a friendly and professional tone on all calls
• Meet individual and team targets for call quality, customer satisfaction, and productivity
• Maintain a positive and professional attitude, even during challenging customer interactions
• Display a high degree of dependability by meeting prescribed schedule, availability to take calls, and other timebound work requirements.

Qualifications:

• The ideal candidate will have a positive attitude and the desire to build relationships with our customers.
• Exceptional verbal communication skills with a clear and friendly phone manner
• Strong active listening skills and the ability to understand and empathize with customer concerns
• Proficient computer skills and the ability to navigate multiple systems simultaneously
• Possess exceptional people skills
• Ability to work in a fast-paced environment and handle high call volumes
• Organizational skills and attention to detail
• Strong planning, and problem-solving skills
• Ability to multitask (i.e. listen to callers, move through computer screens, type, and ask questions)

Physical Requirements 

• Prolonged periods of sitting at a desk and working on a computer. 
• Must be able to lift up to 15 pounds at times (e.g., laptops, files).

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person