Customer Service Executive

JD - Customer Service

· Co-ordination with Importers;

· Co-ordination with shipping companies for getting Vessel ETA and IGM details, Invoices;

· Co-ordination with Documentation Dept., Customs and Docks Executives , transport division;

· Maintaining track record from vessel arrival/departure to the delivery of the each consignment;

· Looking that all the documents , BOE , delivery order is kept ready in time;

· Updating & Reporting DSR’s on daily basis on Import Documentation handling and clearance of consignment to higher authorities and clients;

· Focus on 1 days clearance Target for Air Shipment and 3 days for Sea Shipments;

· Follow standards for clearance of cargo at port and benchmark the same constantly;

· Ensure all invoicing approval from the client (Such as Demurrage, detention etc. ) are provided to the revenue team within 1 day after clearance of the shipment;

· Respect & Maintain Company’s Policies and Commitments;

· Work towards the delight of the client you handled

Job Type: Full-time

Pay: ₹18,000.00 - ₹50,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person