Customer Service Executive

Job Description

As a Customer Service Executive, you act as the key contact for customers, handling enquiries, processing orders, coordinating with suppliers and logistics, and ensuring timely delivery while supporting sales administration and providing pricing support insights.

Responsibilities

• Handle all incoming customer enquiries (phone/email) and manage the quotation and order process efficiently through Navision
• Professionally greet customers and support with daily sales administration when required
• Independent generation and updation of Request for Quotation list (RFQ), Sales Quotations, Order Confirmations, Proforma Invoices, and Invoices
• Coordination / follow-up with factories / suppliers in processing the purchase orders, reviewing order confirmations, preparing shipping documents
• Coordination with freight forwarders / transporters as necessary to ensure timely shipment of materials
• Pro-actively inform all customers about delivery time updates or delays, close coordination with logistics team is expected

What we expect from you

• Minimum 2-3 years of experience in sales support; basic knowledge of the automotive or marine spare parts industry is an advantage
• Ready to take responsibility, ownership and drive high levels of individual performance management
• Responds positively to constructive feedback and performs effectively under pressure
• Communicates clearly and professionally with all departments, branches, and support teams
• Works independently with strong initiative
• Exhibits expertise in the subject matter with attention to detail
• Fluency in written and spoken English. Knowledge of Arabic is considered as a plus

Skills

• Analytical Thinking
• Communication
• Resilience

Contact

DEI at ZF

At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.