Customer Service Executive

About the Role:
We’re looking for a proactive Customer Service Executive to join our team at Not Funny, a fast-growing custom apparel brand. You’ll be responsible for handling customer queries across channels (email, WhatsApp, calls) and ensuring a smooth post-purchase experience.

Key Responsibilities:

• Respond to customer inquiries promptly and professionally.
• Track, escalate, and resolve order-related issues (delivery, payment, returns, etc.) through defined processes.
• Coordinate with the operations and logistics teams to ensure timely resolutions.
• Maintain accurate records of interactions and customer feedback.
• Suggest improvements to enhance customer satisfaction and reduce repeated issues.

Requirements:

• 1+ year of experience in customer service or related role.
• Excellent spoken and written English communication.
• Strong problem-solving and interpersonal skills.
• Basic computer proficiency (Google Sheets, CRM tools, Email).
• Ability to multitask and stay calm under pressure.

Perks:

• Growth opportunities in a fast-scaling startup.
• Fun, youthful work culture.
• Employee discounts on Not Funny merchandise.

Job Types: Full-time, Permanent

Pay: ₹10,940.20 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person