Customer Services Executive (Females)

• Answering questions about products, services, policies, pricing, delivery, etc., via phone, email, live chat or social media.
• Providing accurate, timely, and helpful information.
• Listening to customer complaints, identifying the problem, proposing solutions, following up until the issue is resolved.
• Escalating complex or unresolved issues to higher departments or management.
• Processing orders, returns, exchanges, refunds as per company policies.
• Tracking orders, deliveries, ensuring customer gets what was promised.
• Maintaining accurate logs of customer interactions, transactions, complaints, etc. using CRM or ticketing systems.
• Updating customer information, ensuring customer database is current.
• Collecting feedback from customers (surveys, direct feedback) about satisfaction, product issues etc.
• Suggesting improvements to products, services, processes based on feedback.
• Working with other departments (sales, logistics, technical support, billing etc.) to address customer needs, fix issues.
• Escalating internal issues that affect customers.
• Following company guidelines, standard operating procedures (SOPs), service level agreements (SLAs).
• Ensuring compliance with legal, regulatory, data privacy standards.
• Achieving KPIs (response time, resolution time, customer satisfaction scores etc.).
• Preparing reports for management on customer issues, service metrics, and trends.
• Keeping updated with product/service features, company offerings, promotions etc., so as to provide correct information.
• Suggesting additional products or upgrades if relevant, when interacting with customers.
• Sometimes helping onboard new team members; sharing best practices; mentoring juniors.
• Call daily visited clients of all showroom - Call delivery clients next day of delivery and after 2 weeks and then again after a month of delivery - Call delay in delivery ETA clients daily - Make general calls to all clients about experiences - call product complaints clients once complain is resolved

Job Type: Full-time

Pay: Rs70,000.00 - Rs80,000.00 per month

Education:

• Bachelor's (Preferred)

Work Location: In person