Customer Service Executive

Company: Navexel
Experience: 2–3 Years
Location: Belapur

About Navexel:

Navexel is a logistics and supply chain company providing services in freight forwarding, LCL consolidation, documentation, and customer support. We focus on smooth operations, timely service, and strong client relationships. Navexel offers a growing and supportive work environment for employees.

About the Role:

We are looking for a proactive and customer-focused Customer Service Executive to manage customer interactions effectively and ensure a smooth service experience. The ideal candidate should have strong communication skills and the ability to handle queries in a fast-paced environment.

Key Responsibilities:

• Handle inbound and outbound customer calls.
• Resolve customer queries and issues in a timely manner.
• Document and update customer information accurately.
• Coordinate with internal teams for quick resolution.
• Ensure excellent customer satisfaction and service standards.

Requirements:

• 2–3 years of experience in customer service.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment.
• Proficiency in relevant tools/software (CRM, MS Office, etc.).
• Typing speed: 30 WPM minimum.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹33,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person