Customer Service Executive

CMA CGM, Kuwait, is staffed with knowledgeable and motivated industry professionals who work closely with its customers to provide them with the best possible service and high-quality transport of their cargo. As a result of expanding our organization, we are currently looking for an Customer Service Executive to join our fast-growing and challenging organization

Position: Customer Services Executive

Location: Kuwait

Key Responsibilities:

• Manage Export Booking & Documentation, including booking releases, amendments, and empty equipment arrangements for both ports.
• Coordinate Service Delivery activities with GBS and SSC (invoicing & RFI resolution) to ensure smooth operational performance.
• Handle customer care activities, respond promptly to inquiries (email/phone), and support onboarding through Hypercare.
• Prepare monthly Actual vs. Allocation reports for VIP customers and ensure space/equipment availability (ESR, DG, OOG approvals).
• Monitor cargo readiness and collaborate closely with Sales, Trade, and POD teams for priority loading, transshipment connections, and long-stay shipments.
• Provide vessel schedules, loading confirmations, ETA updates, and maintain ETA GAP when required.
• Manage booking compliance, tender accounts, COD requests, NOVA case clearance, and dispute resolution.
• Promote E-commerce solutions, support customer education, and update GEN contacts in LARA for new onboard customers.
• Prepare and finalize load lists for own and 3PF vessels and coordinate with POD for shipment follow-up.
• Ensure timely booking cancellations, related invoicing, and professional handling of internal and external queries

Qualifications & Profile:

• 2-5 years of experience in Shipping & Logistics

• Strong customer and vendor relationship management skills

• Proven ability to drive change, innovation, and process improvement

• Excellent communication, presentation, and decision-making skills

• Team player with a proactive and professional attitude

• Proficient in MS Office applications