Customer Service Executive

Job Title: Customer Service Executive (Female)

Industry: Automotive
Department: Customer Support / Service
Reporting To: Service Manager / Customer Service Manager
Location: Sharjah
Employment Type: Full-Time

Job Summary:

We are looking for a dynamic and customer-focused Customer Service Executive to join our automotive team. The candidate will be responsible for handling customer inquiries, service coordination, complaint resolution, and ensuring a seamless service experience for customers.

Key Responsibilities:

• Handle inbound and outbound customer calls related to equipment and tools installation, repairs, and general inquiries
• Coordinate with the service department for appointment scheduling and job status updates
• Follow up with customers regarding service reminders, feedback, and satisfaction levels
• Manage customer complaints and ensure timely resolution
• Maintain accurate customer records in ERP systems
• Generate service estimates and explain service details to customers
• Promote service packages, annual maintenance contracts, and value-added services
• Ensure high customer satisfaction and retention

Required Qualifications:

• Bachelor’s degree in any discipline (computer application or engineering preferred)
• 1–3 years of experience in customer service (Automotive industry preferred)
• Strong communication and interpersonal skills
• Basic knowledge of automotive services and terminology
• Proficiency in MS Office and ERP software
• Ability to handle customer complaints professionally

Key Skills:

• Excellent verbal and written communication
• Customer-oriented mindset
• Problem-solving ability
• Multitasking and time management
• Team coordination

Salary: As per industry standards

Job Types: Full-time, Permanent